This can be someone inside the organisation or an expert who is called in to offer advice and guidance to the comms team. We are still getting stories and blockages through weekly.
The way to do this is through effective internal communication. The program has been a real eye opener for everyone. The question issued to all employees was 'why do we say no to the people who, in paying their rents pay our wages?
What actually transpired was that staff felt better equipped to do their jobs. GHA has around staff in more than 60 locations. He told staff they were empowered to think yes in the face of customer requests, to take pride in their work, and take action to delight our customers.
Some of our frontline staff have literacy issues, and might feel uncomfortable trying to write down their blockages, so we introduced the blockage bursting phone. To reach employees who have limited or no access to the intranet e.
Tarley Jordan, Global Marketing Communications Director at Piksel describes the impact of fragmented communications channels: Customers don't have to pay to use them, they are less likely to be vandalised.
Some of our frontline staff have literacy issues, and might feel uncomfortable trying to write down their blockages, so we introduced the blockage bursting phone. The Marketing Services team along with our design team had already created a brand and a suite of marketing materials which were distributed to the network.
Employees have the chance to participate in rewarding community activities, assisting a variety of different charity organizations e.
The results are quite astonishing.
According to Brown, the engagement campaign has become quite a hit with U. Employees who submit pictures are then given a prize that ties into the theme of how they came across the product.
The pilots were a runaway success and Think Yes was rolled out to the entire organisation in May They also use RSS-powered newsfeeds help minimize workload by pulling in Piksel. Newly-formed business units were still functioning as independent entities.This case study shows how one organisation has started to build its internal communications strategy to focus on delivering the businesses strategic objectives.
A case study of First Bank of Nigeria Ltd. By Mrs. Folake Ani-Mumuney •The internal communications strategy is more than a simple plan of tactical interventions in support of business activities.
The strategy will inform the best way to organize effective communications. This is a case study from one of the teams we have worked with presented as an example of Internal Communication strategy in action. Situation Analysis The internal audience - 19, customer-facing employees in multiple locations — 10, in call-centers, 6, retail staff, and 3, field operation staff.
The best internal communications case studies of We love a good conference, and last year we attended more than our fair share. Read on to discover our favourite inspirational stories from This case study shows how one organisation has started to build its internal communications strategy to focus on delivering the businesses strategic objectives.
Use to implement new tactics that can improve your internal communications strategy and get your team connected, engaged and motivated. The 18 internal communications best practices below will help you do just that.Download